General Information

1491 Sheridan Drive | Tonawanda, NY 14217

1801 Grand Island Blvd., Suite 3 | Grand Island, NY 14072

Phone: 716-332-4476 | Fax: 716-447-1286

 

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Our biller  will be available at 332-6049 from 8am - 4:30 pm each business day to address any billing or insurance concerns.

Refills on your medications should be requested during your regularly scheduled appointments, so be sure to anticipate this at each visit.

Refill requests can be made through your pharmacy. They have access to the electronic prescribing system and this is often the fastest and most efficient way to get refills when you do not have an upcoming appointment with us.

If you need to call the office for a refill, we cannot guarantee that it will be done before two business days. Please take into consideration and anticipate when your refills are due.

If you have not had a recent appointment, we may require you to schedule a follow up visit before we can continue refilling a particular medication. This is for your safety and protection.

Narcotic Refills:

Narcotics will never be refilled by phone. Additionally, these must be picked up in person at the office and a signature is required. Please do not call outside of regular office hours for narcotic refills because we will be unable to fill them for you.

We request 7 to 10 business days to complete forms necessary for Workers Compensation, No Fault, Disability, School Physical, Work Physical etc.

As of January 1st, 2014 Sheridan Medical Group will charge for the preparations of forms requested by patients. The charges will be as follows.

  • If the form can be printed directly from Medent at appointment checkout – no charge.
  • Forms are 1 to 3 pages long - $10.
  • Forms are more than 3 pages - $20.
  • The payment is due at the time the forms are received / dropped off.



We will gladly forward copies of your medical records for a small fee. All requests will be completed within 7 to 10  business days.

Please leave your referral requests on our referral line and include the following:

  • your name
  • your insurance ID number
  • diagnosis or reason for needing the referral
  • the specialist’s name and location
  • appointment date and time

All requests should be addressed within 3 business days.

Referrals are given at your physician’s discretion.

 


Due to a large number of studies that are done on a daily basis, we generally do not call every patient with test results if all are normal. In the event that there is a test result that requires additional attention, you will be contacted by our office staff. All test results must be reviewed by a provider before any abnormal results can be relayed to you from our nursing staff.

Please keep in mind the following at each visit:

IDENTIFICATION. 
In the interest of protecting against identity theft, we require each patient to present a valid current insurance card and a valid picture ID. A copy of your ID will be scanned into your medical record for this purpose.


INSURANCE Co-PAYS/OFFICE PAYMENTS
All insurance co-pays or office charges are due at the time of your visit. We accept cash, checks and most makor credit cards. A $35 fee will be charged for a returned check . 
We reserve the right to re-schedule your appointment if you are unable to make your co-payment.

SHARING INFORMATION 
Healthcare regulations prevent our office from sharing confidential health related information with anyone other than the patient without a signed consent by the patient.


PEDIATRIC PATIENTS
Children under 18 years of age must be accompanied by a parent or legal guardian, or with a designated family member or friend if consent has been previously signed and in the child’s chart.

 

  • Bluecross Blueshield/Community Blue
  • Independent Health
  • Univera  Healthcare
  • United Healthcare
  • Medicare
  • Fidelis
  • Aetna
  • Cigna
  • Tricare

"We accept most commercial insurances. Please call the billing office at 716-332-6049 for further inquiry."

CANCELLATIONS:
We request a 24 hour notice for cancellation of any scheduled appointments. Please be aware that missed appointments represent gaps in our schedule that would otherwise be used to address the needs of another patient. In the event that an appontment is missed without a 24 hour notification, a $35 fee will be charged. If you wish to bring to our attention any exceptional circumstances, please call our office at 716-332-4476.

AFTER HOURS
We provide our own after hours coverage. The providers are available oncall after hours and on weekends and holidays for emergencies and urgent medical matters. By calling our office number, our answering service will contact the provider on call. Be sure to disable your call-blocking. Please call the office during normal business hours for non-emergency matters.


EMERGENCY CLOSING 
We notify our answering service when extreme bad weather or other emergency situations force closure of our office. If possible , we will also notify local media if there is a weather emergency that prohibits us from having normal business hours.

 

 

Our Vision

To be the model primary care medical group providing individualized care for every patient.

Our Mission/Purpose

To be an innovative, comprehensive primary care team, that partners with patients to prevent disease and achieve health goals in order to Get Well, Be Well and Stay Well.