Cancellation

1491 Sheridan Drive | Tonawanda, NY 14217

1801 Grand Island Blvd., Suite 3 | Grand Island, NY 14072

Phone: 716-332-4476 | Fax: 716-447-1286

CANCELLATIONS:
We request a 24 hour notice for cancellation of any scheduled appointments. Please be aware that missed appointments represent gaps in our schedule that would otherwise be used to address the needs of another patient. In the event that an appontment is missed without a 24 hour notification, a $35 fee will be charged. If you wish to bring to our attention any exceptional circumstances, please call our office at 716-332-4476.

AFTER HOURS
We provide our own after hours coverage. The providers are available oncall after hours and on weekends and holidays for emergencies and urgent medical matters. By calling our office number, our answering service will contact the provider on call. Be sure to disable your call-blocking. Please call the office during normal business hours for non-emergency matters.


EMERGENCY CLOSING 
We notify our answering service when extreme bad weather or other emergency situations force closure of our office. If possible , we will also notify local media if there is a weather emergency that prohibits us from having normal business hours.

 

 

Our Vision

To be the model primary care medical group providing individualized care for every patient.

Our Mission/Purpose

To be an innovative, comprehensive primary care team, that partners with patients to prevent disease and achieve health goals in order to Get Well, Be Well and Stay Well.